Frequently Asked Questions

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General

Will you write up a contract once we decide to work together?

Instead of writing a contract for every project, I have Terms of Service and a Privacy Policy. I find this is easier and just as effective in assuring clients. That said, we can work with a contract if you prefer, and I'm always happy to sign confidentiality agreements.

Editorial Services

What if my project has no errors?

For larger projects especially, that will rarely be the case, but if your project has no grammatical errors, ambiguities, typos, etc., I will at least have given you the assurance that it is ready to achieve its purpose.

Translation Services

Can you make translated copy sound like it's from a specific English-speaking area, e.g., the United States (US) versus the United Kingdom (UK) versus Australia?

While I have plenty of experience with English from all over the world, my specialty is American English.

That said, though English can be very different at times, in the end, English is understood by those who know it, especially when written (since it's true that accents can muddle understanding), so consider whether you need to get so specific. For your project, it's possible you do, but if you want my input, just reach out.

Payment

When do I pay?

I usually don't start working until receipt of payment, so payment within roughly three days to two weeks of us agreeing to work together (depending on the estimated turnaround) is ideal.

I can also accommodate half up front and half upon completion. But no documents will be returned until full payment is received; exceptions are made for return/loyal customers.

What payment methods do you accept?

Below are the usual methods, but you can ask me about paying some other way.

→ All payments must be made in US currency (USD).

PayPal

You don't need to have money in your PayPal account to use it. Simply link it to your card or bank account.

Money Order or Check

For large projects within the USA with turnarounds that can accommodate mailing time, I prefer payment via check or money order over PayPal so I can avoid PayPal fees.

Venmo, Zelle & CashApp

For large and small projects, I accept payment via Venmo, Zelle, and CashApp too.

Can I use the service if I live outside the United States?

Of course. Just know that prices are based on US currency (USD). (If paying via PayPal, a cross-border fee may apply; simply choose for me to pay it if PayPal asks.)